Refund policy
RIGHT OF WITHDRAWAL
The Customer who qualifies as a consumer pursuant to Article 3, paragraph I, letter a) of the Consumer Code has the right to withdraw from the contractual relationship with the Seller, without specifying the reason and without incurring costs other than those described in the following section 9.5. The right of withdrawal may be exercised within the withdrawal period.
1. The withdrawal period (“Withdrawal Period”) expires after 14 days:
a) from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods, or;
b) in the case of an order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last product;
c) in the case of delivery of a product consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece.
The Customer has exercised the right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the aforementioned right is sent before the expiry of the Withdrawal Period.
2. How to exercise the right of withdrawal. To exercise the right of withdrawal, the Customer must inform the Seller of his or her decision to withdraw before the expiration of the Withdrawal Period. To this end, the Customer may:
a) use the standard withdrawal form made available tothis link
b) or submit any other explicit declaration of your decision to withdraw from the contract (“Withdrawal Declaration”) indicating: order number, the product(s) for which you intend to exercise the right of withdrawal, your address;
The standard withdrawal form or the withdrawal declaration must be sent to Customer Service at the following email address:info@atilia.itor to the WhatsApp phone number+39 3890093596
Customers exercising their right of withdrawal are advised to use a durable medium to prove that they have sent their withdrawal notice, since Article 54, final paragraph, of the Consumer Code places the burden of proof on them regarding the exercise of their right of withdrawal.
3. Return costs. The Customer who has exercised the right of withdrawal must return the Product to the Seller at his or her own expense, using the carrier proposed by the Seller or a carrier of his or her choice, without undue delay and in any case within fourteen days from the date on which he or she communicated his or her decision to withdraw from the contract. The deadline is met if the Customer returns the goods before the expiration of the fourteen-calendar-day period.
Customers exercising the right of withdrawal are responsible for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. The Product must, however, be stored, handled, and inspected with reasonable diligence and returned intact, complete in all its parts, in perfect working order, with all accessories and instruction leaflets, original tags and labels, if present, still attached, suitable for its intended use, and free from signs of wear or dirt. The right of withdrawal cannot be exercised for only certain parts of the product (e.g., accessories).
4. Product Returns. Returning the Product to the Seller is the Customer's responsibility. The Product, properly packaged and protected, must be shipped to the following address:
Casale Roccolo Farm
Via Casale Roccolo 3,
22070 Binago (CO) IT
Telephone: +39 3890093596| Email: info@atilia.it
5. Refunds. In the event of withdrawal, the Seller will refund the Customer the Total Amount Due, including shipping costs, if incurred by the Customer, with the exception of any additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by us. The Seller will refund the amount without undue delay and in any case within fourteen calendar days from the day on which it is informed of the Customer's decision to withdraw from the contract. The Seller will refund the Total Amount Due using the same payment method used by the Customer when placing the order, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any costs as a result of the refund. The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that he has sent the goods back, whichever is earlier.
If the Customer exercises the right of withdrawal for only some of the products in an order of multiple products, the refund of the shipping costs initially incurred will be proportionate to the cost of each product. In any case, the refund will never exceed the amount actually paid by the user.
6. Incorrect exercise of the right of withdrawal. If the right of withdrawal is not exercised in accordance with the law, it will not result in termination of the contract and, therefore, will not entitle the Customer to any refund. The Seller will notify the Customer of this within 10 working days of receiving the Product, rejecting the withdrawal request. If the Product has already been received by the Seller, it will remain at the Seller's disposal for collection by the Customer, who must collect it at his/her own expense and under his/her own responsibility.
7. Reduction in value of the returned Product. In the event of a reduction in the value of the Product due to handling other than that necessary to establish the nature, characteristics, and functioning of the Product, the refund amount will be reduced by an amount equal to the reduction in value. The Seller will inform the Customer of this reduction within 7 business days of receiving the Product. If the refund has already been processed, the Seller will provide the bank details for the payment due by the Customer due to the reduction in value of the Product.
8. Exclusion of the right of withdrawal. The right of withdrawal is excluded in the case of sealed goods that are not suitable for return due to hygiene or health protection reasons and were opened after delivery (Article 59, paragraph 1, letter e, of the Consumer Code).
In cases where the right of withdrawal is excluded by law, the user will be informed of this circumstance during the purchase process and in any case before placing the order.
