Shipping policy

Shipping costs are the responsibility of the Customer and are calculated at the end of the purchase process based on the delivery area:
- 7.00 VAT included for all Italian territory

The products will be shipped only after receiving confirmation of the Customer's successful payment of the Total Amount Due and will be handled by a designated carrier. The purchase contract will be terminated pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be cancelled.

The Customer will be informed via a confirmation email that the order is being shipped (the “Shipping Confirmation”).

Delivery times are those indicated in the order summary, before the user submits the order, and in the Order Confirmation and Shipping Confirmation emails and, in any case, within thirty (30) days of the conclusion of the contract. If no specific deadline is indicated, delivery will take place within thirty (30) days of the conclusion of the contract. Saturdays and holidays are excluded. If the recipient is absent at the indicated address, the designated carrier will contact the recipient by telephone or send a notification email and will attempt a new delivery the following day.

Delivery Failure. If delivery is not possible due to the recipient's absence, the order will be held and you will be left a notice specifying the location of your order and how to arrange a new delivery. If delivery is not possible within 3 working days, we will assume that you intend to terminate the contract. Therefore, the order will be cancelled pursuant to Article 1456 of the Italian Civil Code, and all amounts, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the standard method offered by us), will be refunded to you without undue delay and, in any case, within 14 days of the date of termination of the Contract.

The costs of returning the order resulting from the termination of the contract will remain at your expense.

Delivery Delays. In the event that the purchased product is not delivered or is delivered late with respect to the indicated delivery times, the Customer, pursuant to art. 61 of the Consumer Code, invites the Seller to make the delivery within an additional period appropriate to the circumstances ("Additional Period pursuant to art. 61, paragraph 3, of the Consumer Code"). If the additional period thus granted expires without the products being delivered, the Customer is entitled to terminate the contract, without prejudice to the right to compensation for damages ("Termination of Contract pursuant to art. 61, paragraph 3, of the Consumer Code").

The delivery obligation is fulfilled with the transfer of physical possession or control of the products to the Customer or a third party designated by the Customer. It is the Customer's responsibility to verify the condition of the product delivered. The risk of loss or damage to the products, for reasons not attributable to the Seller, is transferred to the Customer when the Customer, or a third party designated by the Customer and other than the carrier, physically takes possession of the product.

Receipt of goods. Customers are advised to check, upon delivery: the number of packages, the number of products received, and that the packaging is intact and unaltered, including the sealing materials. Customers are also advised, in their own interest, to report any anomalies to the carrier, accepting the package with specific reservations, indicating the reason for the reservation (for example: SUSPECTED TAMPERING: if the package is open or not perfectly closed; IMPROPER HANDLING: if it is not delivered with care or diligence by the carrier; VISUALLY DAMAGED PACKAGE: if the package is visibly damaged or visibly altered). This will allow the customer to take action against the carrier for loss or damage to the products.

Any reports of hidden damage or anomalies must be reported to the Seller within 7 calendar days of delivery, to Customer Service at the following email address: info@atilia.it or on WhatsApp at +39 389 009 3596